In case you missed it, Realmac Software is shutting down the Ember webservice. The API to upload will stop working on July 30, 2011 and the service will completely shutdown on September 30, 2011. With that, Cinder’s purpose has come to an end and has been removed from the App Store.
To all of you who purchased and used Cinder, thank you very much and I’m sorry it’s the end of the road for the app. It was a fun ride, it’s sad to see it go.
If you recently bought Cinder and would like to receive a refund, please contact iTunes App Store support as only they can issue them.
Apple has fixed the issue preventing iPod Touch owners from being able to download or install Cinder on their device! If you have already downloaded Cinder, go back to the store and “buy” it again. iTunes will re-download Cinder and replace the broken version with the new and improved one.
I’m really sorry about the delay, but now everything is right in the Cinder world! Enjoy!
Over the weekend I received an acknowledgement from Apple that they are looking into the issue. They asked that I give them 3-5 business days for their investigation. I know this wait is no fun, for you and me.
I do want to offer an idea to make sure you get a chance to download Cinder while it’s available for free. Instead of trying to download from your iPod Touch, do so from iTunes on your computer. iTunes shouldn’t stop you from downloading, although it will stop you from trying to install it on your iPod Touch.
Downloading it now means you get it for free, and then whenever the issue is resolved you’ll be listed as an owner of the application. That way, whatever update is needed, you shouldn’t be charged for the application as you already own it.
I’ll keep posting updates as I have them. Thanks for your patience.
Shortly after the launch of Cinder, I began receiving reports that iPod Touch users couldn’t find the app in the store via searches on their device as well as folks who bought it in iTunes on their computers but couldn’t install. It turns out there is a misconfiguration of Cinder on the App Store that has marked it iPhone only.
After some research, I have come to the conclusion that this is a misconfiguration on the App Store side of things. Unfortunately, there doesn’t appear that there’s a way for me to correct the issue on my own and I need Apple to take care of it. I’ve open an issue with the App Store folks and I’m awaiting their response. I will post updates here as I have them.
I apologize for the inconvenience this is causing for my iPod Touch customers. Cinder will run on your devices, it just isn’t able to take photos due to the lack of a camera. It’s just this glitch on the store that’s preventing the installation. I’m hoping this will be resolved soon. Fingers crossed.
Cinder has been approved for sale on the App Store! You can read about it here or go download it here. Remember, Cinder will be free for 2 weeks until the end of the day March 17th. Enjoy!
I’ve received several questions from owners of LittleSnapper for iPhone whether or not they are going to need to repurchase Cinder once it becomes available. The answer to this is yes. Before you howl, let me tell you that Cinder will be FREE for two weeks after launch. After that, Cinder will become a paid application. To reiterate:
Cinder Will be FREE for the first two weeks.
The background behind the need to repurchase is this: Apple doesn’t transfer apps between developers when the apps change hands. To Apple and the App Store, Cinder is a brand new application. What means for end users is that they are forced to repurchase the application to continue to receive updates. I learned this lesson from the acquisition of FitnessTrack and Emergency Information.
I want all previous users to continue to get updates, so that’s why I’m giving everyone, even those that didn’t own it before, the opportunity to get Cinder for free. So keep an eye on this blog, on the the BitBQ and Cinder twitter accounts for the release announcement.
I have just submitted Cinder 1.0 to Apple for review, which is very exciting! It means the wait for the replacement for LittleSnapper for iPhone is almost at an end. App approvals have been a lot speedier of late, so I’m hoping to see Cinder released to the public very soon. Keep an eye on this space (or on twitter) to know when Cinder hits the App Store.